Pending Issues
Hi Rupert,<br> <br> this downgrade was as a result of false information given by your agen and when that was realised said agent wasked to kick it back to premium, for 2 whole weeks and after standing on holf for almost an hour i still couldnt get it sorted, had error code E16-4 on my screen for all 2 weeks, i couldnt be bothered cos there was a huge rollout i was working on and tv was secondary, but when that was donr=e i personally took it into dstv customer care in randburg. after paying 200 R they sorted it out and gave me some cook and bull story about low signal and all that, forgetting that i work in IT and have a fair knowledge about this, now i go home and since sunday that i sorted this out till now my secondary decoder has noot been working... im afraid i will have to revert the issue to my lawyers when i am billed this month. i just cant be paying for this kind of servoce its just not right and on some terms tantamount to *****..
Reference is made to our telephonic conversation in regards to the service you received from MultiChoice.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirmed that your service has been upgraded to the DStv Premium Package with extra view.
We requested that you confirm if your service is active .You were unable to confirm this as you not at home . We advise that we will forward an e mail to your personal e **** address and to advise us by return mail the status of your service.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the service you received from MultiChoice.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirmed that your service has been upgraded to the DStv Premium Package with extra view.
We requested that you confirm if your service is active .You were unable to confirm this as you not at home . We advise that we will forward an e mail to your personal e **** address and to advise us by return mail the status of your service.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert