PEEVED BY POOR CUSTOMER SERVICE AT MULTI CHOICE

*PEEVED BY POOR CUSTOMER SERVICE AT MULTICHOICE*

On December 27 2019 I reported to Multichoice that I mistakenly overpaid my monthly premium by R1000. I paid R1117 instead of R117. The attendant told me to email a copy of my bank account and that of my ID. I responded as requested.

In this letter I report that, apart from my effort to recover the overpayment last month, I have recently made another effort. Multichoice promised to address my matter on Monday January 13 2020. As I write, nothing has come of that promise.

My problem is that I am responsible for two DSTV accounts, mine and that of my mom. I told the attendants at the service that I need a refund of the overpayment so that I could pay for my mom's DSTV. I was made to hold on for 46 minutes while they appeared to rectify the situation, but even at the time I write, the overpayment has not been rectified. Meanwhile, my mom's DSTV service has been suspended.

I am miffed and feel abused by this lack of good customer service at Multichoice, and would like to inform subscribers of how bad customer service can be at this company.

Yours faithfully EJ Sukazi