Pecu**** client service arrangements at Mall of the North

DSTV has the new all-in-one centre in the Mall of the North, Polokwane. It is touted to be a first in Africa. The furnishings are impressive, but the service? Here is the joke: the service department has a state of the art ticketing system to manage queues, but guess who allocates your queueing position? A young employee! She is able to keep track of all the comings and goings of clients during the day, using only her incredible mind. She is above preferring friends or bribes to jump the queue. When a slot opens up, she decides who will go and only then she issues a ticket. Clients will not know where they are in the queue. As for the ticketing system, the problem could be that nobody knows where to switch it off. The manager is quite comfortable with this arrangement and cannot see anything wrong with it. In fact, when I explained to her how ticketing works at her bank and elsewhere, her response was that this is how their (Multichoices') system works. Suggestion to DSTV: maybe there is a manager that can do with some training? And by the way - you cannot complain with Multichoice about ANYTHING. There is no facility for reaching their complaints, else I would not be entertaining the world here on HelloPeter.