MK
Mauritz K
1 reviews | Active since Oct 2014
13 Sept 2016, 10:14
PayU payment
<p>On Saturday I went and installed my previous pvr at my moms and did a pay u payment online for the amount of 704. The money went off my account straight away. Today I phone the call center because my account says I owe them 1500 when my debit order already went off on the 4th and I did the payment for the new connection on the 9th so it should be 0. The lady tells me that dstv no longer accepts pay u payments. Why is it still a option on the website??? This is unacceptable how can you provide a payment option and not accept it. Either refund my money or debit it as i intended.</p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
13 Sept 2016, 10:49Dear Mauritz
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2016, 10:49
Official
Dear Mauritz
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Sept 2016, 10:50Dear Mauritz
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2016, 10:50
Official
Dear Mauritz
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Sept 2016, 10:50Dear Mauritz
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2016, 10:50
Official
Dear Mauritz
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Sept 2016, 11:41Dear Mr M Kruger
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your phone was just ringing and goes straight to voice mail, we were able to leave a voice message for you.
Upon checking your account we confirm that your payment amount of R704.00 dated 9\9\2016 does not reflect on your account. Kindly provide us with proof of payment, you can forward payment to *** for assistance.
Should you require any further assistance, please feel free to contact us.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply13 Sept 2016, 11:41
Official
Dear Mr M Kruger
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your phone was just ringing and goes straight to voice mail, we were able to leave a voice message for you.
Upon checking your account we confirm that your payment amount of R704.00 dated 9\9\2016 does not reflect on your account. Kindly provide us with proof of payment, you can forward payment to *** for assistance.
Should you require any further assistance, please feel free to contact us.
Regards
Nesta
Best regards,
MK
Mauritz K's updateReviewer Update
13 Sept 2016, 19:16the email address that you supp**** does not exist. My phone is always on ***.
MK
Mauritz K's update13 Sept 2016, 19:16
Reviewer Update
the email address that you supp**** does not exist. My phone is always on ***.
DStv (MultiChoice)'s replyOfficial
14 Sept 2016, 10:26Dear Mr M Kruger
We apologies for the inconvenience caused. As per our telephonic conversation, upon checking your account we confirm that your payment amount of R704.00 dated 9\9\2016 does not reflect on your account. Kindly provide us with proof of payment, you can forward payment directly to me for assistance and to allocate your payment.
Should you require any further assistance, please feel free to contact us.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply14 Sept 2016, 10:26
Official
Dear Mr M Kruger
We apologies for the inconvenience caused. As per our telephonic conversation, upon checking your account we confirm that your payment amount of R704.00 dated 9\9\2016 does not reflect on your account. Kindly provide us with proof of payment, you can forward payment directly to me for assistance and to allocate your payment.
Should you require any further assistance, please feel free to contact us.
Regards
Nesta
Best regards,