PAYMENTS SWITCH & BAD CUSTOMER SERVICE

On Friday 24/07/2015, I made a payment to my DSTV account, unfortunately the sales person who was assisting me at Pick & Pay punched an incorrect Customer Number, so he called Multichoice to ask them to switch the payment to my account, they asked him to send the proof of payment and he did and he was told the matter will be resolved in no time. I called on Monday 27/07/2015 to find out if the issue has been resolved, the lady who was assisting me told me they do see the payment proof and everything and she will escalate the issue. She never gave me any indication of the time frames, all she said was 'it will be sorted soon'. I asked for a reference number which she gave me. I called again today to find out how far this has gone, when I gave that call center agent the reference number, she gave me an indication its useless(whats the point of giving away a reference number?), anyways she told me the same thing I was told on Monday 27/07/2015, that the matter will be escalated and again no indications of any time frames. This is really stressful because I'm not planning of paying that money again, but I know my service is going to be disconnected if I don't pay, which is not fair....