1 reviews | Active since May 2015
Payments not reflecting
For the past 2 months now my DSTV has been suspened due to non payments to which I have paid more than what my subscription is, i then call the call to to find out why and get told that the payment is not reflecting and i need to email the proof of payment to them As i pay by EFT I have to go get bank statements which i pay for, email it which i use my data then call again which i use my airtime for once again i call prop about 4 times a month and get the same story. I have paif my account the same way for I dont know how long and now there is all of a sudden a problem. I am disgusted in this service and could just cancel my account as its beyound a joke now, when u call the call centre they reconnect with a reconnection fee of course for the account to be suspened again the following day. If this is not resolved by close of business (26/05/2015) i will be cancelling my service and taking the matter further as I am soooo disgusted in this service.<br> I want a manager/ Supervisor to contact me about this matter! Lets see if you are so worried about keeping your customers!!<br> Regards<br> Angry Loyal Customer<br> <br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that payment paid in 30 April 2015 has been fount and allocated to your account.
We also confirm that your account has been adjusted and is reflecting the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that payment paid in 30 April 2015 has been fount and allocated to your account.
We also confirm that your account has been adjusted and is reflecting the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,