1 reviews | Active since Jan 2010
Payments not received
To whom it may concern<br> <br> My multichoice line was disconnected without any notification due to the fact that payment was not received. Spoke to 3 different call agents with 3 different stories. Mail send to enquiries and responded that they will receive payment only after 3 days ( payment done in September????)<br> <br> After numerous calls still no feedback. Been a client for over 10 years and never missed a payment. Made payments on internet from beneficiary list as always and never had this problem.<br> <br> I am not bothered to be treated like a number and not a clients even though considering the amount due every month I would expect such a small issue to be dealt with more professionally. At least try and make me feel like a valued clients.<br> <br> Await your kind feedback.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your billing rectified and advised on the amount to pay to bring your account to the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and your billing rectified and advised on the amount to pay to bring your account to the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,