Payments not allocated!

<p>"My father's DSTV services gets disconnected every week or 2nd week. His account number is ********** . This month it has been disconnected 2 times, today marks the 3rd time. I then have to phone costumer support on his behalf to get it reconnected again. The reason why DSTV disconnects the service every week is because of a payment that is due since March according to their system. However, it was never overdue because it was paid as normal like every other month and DSTV have the proof of payment in their possession.</p> <p>This was apparently escalated (several times) to line managers. The last consultant even suggested my father rather pay the amount again just to get it fixed. Terrible. I have Reference numbers for all the pain and agony endured with costumer service.</p> <p>If there’s anyone out there at DSTv, anyone……….please help."</p> <p><br />This is a complaint from another client here on Hello Peter.</p> <p> </p> <p>We are having the exact same problem. Payment made on 28 February 2017 has STILL NOT been allocated. Since the 18 March i have spend more time and money on phone call to get the issue resolved than what the monthly service fee is! And every time it is the same story....reconnected for 1 - 2days and then suspended again. Never ever does a supervisor/team leader stick to the promise of getting back to us with a solution.</p> <p>They do have the proof of payment. It has been confirmed by atleast 5 Call Centre operators and 4 Supevisors/Team Leaders.</p> <p> </p> <p>My question - WHY does it take more than 2months to allocate a payment???<br />I have been nice and extremely rude, very honest and just plain furios with them but still NOTHING changes. Service has been suspended 3 times in last 72hours! And i guarantee you it will get suspended again over the next 24hours. </p> <p> </p> <p>My time, my money wasted on calls for an ongoing problem - admitted by them - on their side.</p> <p> </p> <p>Answers and SERVICE please!</p> <p> </p> <p>Can someone PLEASE start doing their jobs?</p>