Payments not allocated

Been battling with DSTV since the 24th of July, I paid R829 twice for my subscription yet only 1 payment is allocated. Contacted their call centre and they advised me that I have to send through the proof of payment. I did this numerous times and finally the proof of payment was accepted on the 14th of August. It's now the 25th and still the 2nd payment hasn't been allocated. Every time I speak to a call centre agent I get different feed back with the promise that the payment will be allocated in the next 24 hours. Now their "central finance department" can't find the payment that the billing department confirmed they received. It's now the 25th and my subscription to DSTV and Showmax has been canceled due to their incompetence. Can some one assist me to get this sorted, I spend more that 40 minutes daily on the phone with them to get it sorted, they always promise me they will call me back within an hour and yet no one has ever called me. Is DSTV going to pay my phone bills?