Payments Made and reversed. DSTV switched off

Good Day<br> <br> I was outstanding an amount and paid it up in December 2015.<br> The payment was received by Multichoice and reflected on my statement.<br> Every month I make a payment via PayU. Payments always received by Multichoice.<br> I even sent a proof of payment for last month's payment because it wasnt reflecting on myDSTV app.<br> I spoke to Ntombi Bam and e-mailed it to her which she received. i also spoek to Lerato 3 days later when it was switched off again.<br> This morning the DTSV was again switched. They say they cannot allocate the payment which i do not understand cause according to my knowledge, when i made the payment from the app it has the customer number as reference and is allocated immediately cause my Balance is immediately updated for the next pay day.<br> <br> I want my DSTV to be switched on immediately. its madness that i have to go through this everytime.