BN
Busisiwe N

1 reviews | Active since Dec 2020

19 Jul 2021, 10:31

Payments

DSTV made me pay for what I did not watch..... I didn't pay end of April for May as my TV broke. My TV got fixed now in July, when I wanted to reconnect my package, it was double the amount I usually paid. When I asked they said I'm owing May and June, I asked them how am I owing for content I did not watch, as I was disconnected from the 1st of May, they said they would escalate the matter, which could take 24-48 hours...... They never got back to me. I had to pay the ridiculous amount as my kids were bored without the TV

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jul 2021, 14:13
Official
Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team