Payments being Reversed - No Payment allocation

It's been Months since I've had complaints about the allocation of payments (2020 till Currently) My workplace is a Lodge and we have 17 Decoders with DSTV, paying quite a sum for our service but yet we get poor services. Being in advance on our account DSTV decides that we are not and therefore will cut our services, then add an extra reconnection fee and double charging us for a months service.

Tried to contact their Managers/Accounts Department etc. yet the next is just as *********** as the previous one. Tried everything from looooonng phone calls to multiple emails - we they require me to disclose our company's bank statements "as it shows on their side it was reversed" send it through with hope that someone in their accounts department can be clever enough to actually see that we have not skipped a payment but to no surprise DSTV accounts department is just to *********** to actually mean anything to it's clients. Got bank letters to confirm that the payment they (DSTV) said is reversed by our bank, did indeed went of our account and guess what still they just don't care to reconcile our account accordingly.

I was just informed that DSTV have sent through an email saying that they want to "Remind" us to pay but they can't even sort out the payment allocations of all the previous payments. Therefore I would like to inform DSTV (Upon reviewing my comment) that if the problem is not resolved by the end of this month we will no longer make use of this useless subscriptions that we currently have with you (DSTV).

Therefore just remember that their is multiple other entertainment platforms which I shall advise my employer to explore and please remember that DSTV is it's own cost for losing good customers.