Payments

<p>We were on a full package where we paid a discounted amount as a family member of ours worked for media24. We had many issues where by the system read that we were on a normal package and therfore was required to pay an additional amount on variuos occassions. We then did so and everything was fine for about 1 month plus.</p> <p>The same thing then occured where the system picked up incorrect details that we had to pay in more than we are supposed to.</p> <p>We then left the DSTV off for a while until 2/3 months ago.</p> <p>We went back onto being part of the family package thing and in the interim the family member finished at media24 meaning that we would have to pay normal price for full package/compact.</p> <p>My father then went to pay for the compact package end June for beginning of July and then 2 weeks later it was switched off because he paid R10 short.</p> <p>This has been such a terrible complicated journey where by even though we have paid what we were supposed to we were never really full imbursed with it on DSTV as it was interupted and switched off.</p> <p>And now currently we waisted over R300 because we were R10 short and therefore loosing 2 Weeks from the month of July.</p> <p>My father has also asked the assistant whom assisted him to please validate the amount that needs to be paid and she confirmed that amount minus R10.</p> <p>Not to mention the other months when we were on a family package and had the similar issues.</p> <p>How would we be compensated for this.</p>