Payments

On the 25th of March 2023 I paid my normal subscription fee which is R120 and added R80 because they say i owe reconnection fee still my service were not connected then check on DSTV self-service and was Suprise to see that am still owing 289 and decide to call because they disconnected my services and spoke to Vuyokazi and she advise that was owing a Penalty Fee after cancelling something i don't know , told her that i never took any contract with DSTV , i pay my services on a monthly basis and she also advise i have insurance i know nothing about as well , when asked what did i cancel she could not answer me. she advised that my services will be reconnected, and they will reverse the R180 i guess that didn't happen, i received another SMS saying must pay R206. I called again and spoke to Andile who promise to check with Finance and get back to me and he didn't. had to call again. So can u kindly activate my services and cancel the insurance and those Penalty Fees i know nothing about.