Payments
<p>I thought DSTV were always on top of this but to my surprise they just not as clued up. I stopped paying my subscription thinking it's pre paid and as soon as my due date comes they will just cut their service but to my amazement they kept it on for another 15 days. Fast forward to this week I receive a message from DSTV "Your DStv account ********** 4 with a balance of R 470,90 has been handed over to SSDA. To make payment, dial *120*68584# for where to pay or call ********** 600". I mean which part of pre paid did I miss. So now they're handing me over for something that is out of my control, for a company that is said to be a market leader this is too shady to say the least. </p>
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Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Apr 2017, 16:38Dear Selwin Pieterson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Apr 2017, 16:38
Official
Dear Selwin Pieterson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Apr 2017, 19:36Dear Selwin Pieterson
Please reply privately with one of the following details below, so we can investigate and assist further :
• MultiChoice Customer Number or
• ID Number
We await your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply12 Apr 2017, 19:36
Official
Dear Selwin Pieterson
Please reply privately with one of the following details below, so we can investigate and assist further :
• MultiChoice Customer Number or
• ID Number
We await your response.
Regards
Elna
Best regards,
's updateReviewer Update
17 Apr 2017, 21:09***4
's update17 Apr 2017, 21:09
Reviewer Update
***4
DStv (MultiChoice)'s replyOfficial
19 Apr 2017, 15:55Dear Selwin Pieterson
Upon checking your account, we can verify that your service was active for the period 28-02-2017 - 14-03-2017 therefore you were charged for those days.
Your payment date is the 28th of every month, you need to notify us to cancel service on or before your payment if you don't want it for that particular month.
With that being said; we have credited your account with almost half of the amount due since you didn't notify us ; you then need to settle the rest. Total amount due was R470.90 we have credited your account with R241.15 you will then pay R229.75.
For more information please see this link for terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply19 Apr 2017, 15:55
Official
Dear Selwin Pieterson
Upon checking your account, we can verify that your service was active for the period 28-02-2017 - 14-03-2017 therefore you were charged for those days.
Your payment date is the 28th of every month, you need to notify us to cancel service on or before your payment if you don't want it for that particular month.
With that being said; we have credited your account with almost half of the amount due since you didn't notify us ; you then need to settle the rest. Total amount due was R470.90 we have credited your account with R241.15 you will then pay R229.75.
For more information please see this link for terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf.
Regards
Elna
Best regards,