jJ
johnny J
1 reviews | Active since May 2015
19 May 2015, 10:52
payments
Dear hello peter.My name is Johnny Jacobs.MY customer no.is ***9.I am a premium package subscriber at Multichoice.Last week on the 15May i paid my monthly account cash at multichoice while the multichoice assistant witness.The amount was R726.07.I apply for a debit order deduction from the 15 June 15.which they did.Last night the 18May another amount of R726.07 was debited from my account.so i paid twice for 1 month.Multichoice have a clause in their policy that dont refund such mistakes by giving the money back.my bank wont reverse this amount now i am 726 rand poorer.I need this money because im alone a breadwinner i cannot afford such mistakes from such a big company.Multichoice is very quick to terminate their services for not paying.what do i do?
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
22 May 2015, 09:34Hello joker***,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the amount debited from your bank account was returned as unpaid and the amount reversed back into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the amount debited from your bank account was returned as unpaid and the amount reversed back into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 May 2015, 09:34
Official
Hello joker***,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the amount debited from your bank account was returned as unpaid and the amount reversed back into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records the amount debited from your bank account was returned as unpaid and the amount reversed back into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,