kT
kgomotso T
1 reviews | Active since Nov 2011
03 Mar 2016, 17:34
payments
Afternoon. can dstv customer services and the panelist please assist. I had swapped my decoder and was made to pay R600.00 which i wasnt supposed to pay since I am a panelist. then because i did not have some explora functions for 2 months, i was told my account will be refunded with R80*2 , which to date i still have not received. <br> <br> kindly advise and assist pleaseee. not getting pleasure from the customer services and panelist contact details. <br> <br> stressed viewer
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DStv (MultiChoice)'s replyOfficial
04 Mar 2016, 13:28Hello kgomi1983,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the Panelist department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the Panelist department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
pfarelo
DStv (MultiChoice)'s reply04 Mar 2016, 13:28
Official
Hello kgomi1983,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the Panelist department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the Panelist department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
pfarelo