Payment was supposedly reversed

I have been paying my DSTV account online for years, never had an issue, now apparently PAYU reversed a transaction that took place in July / August.<br> I have submitted my bank statements proving that no transactions had been reversed and the bank has also provided written confirmation that the money has been paid over and that there was no reversal.<br> it is almost a month that has been going on for.<br> you cannot contact the accounts department through the call centre, there is no response from the emails, there is just no proper communication from DSTV.<br> <br> can DSTV please get there accounts in order and remove this outstanding amount from my name so that I can enjoy my viewing in peace and upgrade to the explorer