FP
Francois P
1 reviews | Active since Jan 2011
04 Aug 2023, 11:11
Payment was made via eft and debit order was deducted but eft payment isn't reflecting.
Let's try for the 2nd time. Seeing that I didn't get any feedback the 1st time. My dad is a pensioner and recently reconnected his DSTV account again. The 1st payment was made as an eft. I then assisted him to activate his debit order. However, he was sent a text message to inform him to make a payment. He did so and then the following day his account was also debited. We have made contact without any resolution to obtain his payment. Please can you investigate the matter. The payments were made in May 2023.
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Francois P's updateReviewer Update
04 Aug 2023, 11:16The payment was made from his savings account. The same account as the 1st payment was made to activate the account. His debit order gets deducted from his cheque account. Can we get this resolved seeing that this is no going for month 3 and no resolution. Or should I cancel his subscription and get him signed onto IPTV.
FP
Francois P's update04 Aug 2023, 11:16
Reviewer Update
The payment was made from his savings account. The same account as the 1st payment was made to activate the account. His debit order gets deducted from his cheque account. Can we get this resolved seeing that this is no going for month 3 and no resolution. Or should I cancel his subscription and get him signed onto IPTV.
DStv (MultiChoice)'s replyOfficial
04 Aug 2023, 12:33Hi Francois,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Aug 2023, 12:33
Official
Hi Francois,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team