FP
Francois P
1 reviews | Active since Jan 2011
25 Jul 2023, 11:29
Payment was made twice
My dad is a pensioner and recently reconnected his DSTV account again. The 1st payment was made as an eft. I then assisted him to activate his debit order. However, he was sent a text message to inform him to make a payment. He did so and then the following day his account was also debited. We have made contact without any resolution to obtain his payment. Please can you investigate the matter. The payments were made in May 2023.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Jul 2023, 11:35Hi Francois du Preez,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jul 2023, 11:35
Official
Hi Francois du Preez,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jul 2023, 12:07Hi Francois,
We tried to contact you on ***, however, your line went straight to voicemail. Please note that we need the last 4 numbers of the card used for the payment of R519.00 made on 30-04-2023, you can also attach the bank statement reflecting the payment.
We await your response.
Regards,
DStv: Hello Peter Team
We tried to contact you on ***, however, your line went straight to voicemail. Please note that we need the last 4 numbers of the card used for the payment of R519.00 made on 30-04-2023, you can also attach the bank statement reflecting the payment.
We await your response.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jul 2023, 12:07
Official
Hi Francois,
We tried to contact you on ***, however, your line went straight to voicemail. Please note that we need the last 4 numbers of the card used for the payment of R519.00 made on 30-04-2023, you can also attach the bank statement reflecting the payment.
We await your response.
Regards,
DStv: Hello Peter Team
We tried to contact you on ***, however, your line went straight to voicemail. Please note that we need the last 4 numbers of the card used for the payment of R519.00 made on 30-04-2023, you can also attach the bank statement reflecting the payment.
We await your response.
Regards,
DStv: Hello Peter Team
Best regards,
FP
Francois P's updateReviewer Update
27 Jul 2023, 12:40Hi, Sorry must be truecaller blocking you. I see the refrence number is *** on your bank statement it was made into account *** Nedbank account branch number ***. I'm waiting for the last 4 number of his account.
FP
Francois P's update27 Jul 2023, 12:40
Reviewer Update
Hi, Sorry must be truecaller blocking you. I see the refrence number is *** on your bank statement it was made into account *** Nedbank account branch number ***. I'm waiting for the last 4 number of his account.