PAYMENT SPLIT/DEBIT ORDER DATE CHANGE

ON THE 28 OF AUGUST I CALLED INTO THE CALL CENTRE OF MULTICHOICE TO FIND OUT WHY AN AMOUNT OF R339 HAS BEEN DEBITED FROM MY BANK ACCOUNT INSTEAD OF R678 THAT I NORMALLY PAY FOR MY DECODER AND MY MOTHERS DECODER WHICH WAS ADDED TOWARDS MY ACCOUNT IN OCTOBER 2013.THE GENTLEMAN WHO ASSISTED ME HAD NO CLUE OF WHY THAT WAS DONE&ALL THAT HE WANTED TO DO WAS TO DO A DEDUCTION OF R339 TOWARDS MY BANK ACC IN 2DAYS TIME WHICH I REFUSED.I THEN REALISED THAT R339 WAS DEBITED ON THE 1ST SEPTEMBER&I CALLED THE CALL CENTRE AGAIN& SPOKE WITH MASEGO WHO WSNT ABLE TO GIVE ME A REASON WHY THAT HAPPENED&SHE SD THAT SHE WILL LOG A QUERY WITH THE ACCOUNTS DEPARTMENT TO CONTACT ME,WHICH DIDNT HAPPEN.THE SAME ERROR HAPPENED IN SEPTEMBER AND ALSO IN OCTOBER.I WANT TO KNOW WHO AUTHORISED FOR THE 2AMOUNTS TO BE TAKEN OFF ON DIFFERENT DATES AND I NEED AN APOLOGY IN WRITING AS TODAY I CALLED AGAIN&SPOKE WITH A VERY RUDE CONSULTANT BY THE NAME OF KHENSANI WHO WAS NOT WILLING TO LISTEN TO MY QUERY ALL THAT SHE WANTED WAS TO CHANGE MY DEBIT ORDER DATE&ALSO REFUSE TO LET ME SPEAK WITH HER SUPERIOR. I NEED TO KNOW WHO AUTHORISED FOR SPLIT&ALSO CHECK UR RECORDS IF I HAVE EVER MISSED A PAYMENT IN MY ACC.