rR
ritzbande R
1 reviews | Active since Jun 2016
23 Jun 2016, 12:40
Payment ****
<p>My service was suspended , as I was calling them to find out I was told that my debit order for June was rejected, I did send them banstatements and my service was reconnected but today again it was off I phoned them and was told that I owe a subscription fee from April, which is utter ******* I pay at PnP at that time and my service was reconnected now after all this time suddenly there is a problem, now they expect from me to go and look for a little till slip to prove that I did pay them. How many people are in the same boat I feel they are busy chasing loyal subscribers away.</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jun 2016, 09:22Dear Ritzbande
We tried to contact to today but could not reach you.
According to our records, your debit order payment (R758.30) for the month of April 2016 came back unpaid. There's no manual payment reflecting in the account for this period. For this reason your account reflects an outstanding balance of R580.60.
The total balance required for the reconnection of service is R807.70. This balance includes:
· R580.60 – the outstanding balance
· R50.00 - reconnection fee
· R177.10 – the pro rat balance for the Premium package from today till 30 June 2016.
If you have manually paid the monthly subscription for the month of April. Please send us your proof of payment to ***. You will get a case reference number which we need to trace your proof of payment.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Jun 2016, 09:22
Official
Dear Ritzbande
We tried to contact to today but could not reach you.
According to our records, your debit order payment (R758.30) for the month of April 2016 came back unpaid. There's no manual payment reflecting in the account for this period. For this reason your account reflects an outstanding balance of R580.60.
The total balance required for the reconnection of service is R807.70. This balance includes:
· R580.60 – the outstanding balance
· R50.00 - reconnection fee
· R177.10 – the pro rat balance for the Premium package from today till 30 June 2016.
If you have manually paid the monthly subscription for the month of April. Please send us your proof of payment to ***. You will get a case reference number which we need to trace your proof of payment.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jun 2016, 09:24Dear Ritzbande
We confirm that you have been responded to.
Thank you for taking your time to contact us.
Kind regards
DStv Enquiries team
Best regards,
DStv (MultiChoice)'s reply24 Jun 2016, 09:24
Official
Dear Ritzbande
We confirm that you have been responded to.
Thank you for taking your time to contact us.
Kind regards
DStv Enquiries team
Best regards,