PM
Pholoso M

1 reviews | Active since Oct 2016

01 Oct 2016, 16:51

Payment reversals

<p>I have been a loyal customer of multichoice and have been paying my account through Absa Atm as they are listed as beneficiarie, I have never had problems until the 01 of October 2016 when I received a text that I should pay R1077.88 .</p> <p>Come on Multichoice: is there is a reversal where did it go to because I have used Absa atm to pay my account. I cannot be paying for this.. all this month's you have been sending the right amount on your reminder but now it's not R350 it's R1077.88.. </p> <p>Please sort out your issues with absa because we work hard for this money.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Oct 2016, 07:43
Official

Dear Pholoso Malope

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Oct 2016, 16:36
Official

Dear Pholoso Malope

Upon checking your account, we can verify that both your payments of R370.00 dated 11-08-2016 and 10-08-2016 were reversed on our end. If have paid please provide us with your proof of payments [Ideally a valid slip or receipt showing the amount, date and reference used].

Kindly send it to *** for further investigation and assistance. Currently to update your account a payment of R732.88 is required as soon as possible in order to stay connected and to avoid disconnection.

Regards

Elna

Best regards,