1 reviews | Active since Aug 2015
Payment reversal
My service was disconnected by multichoice for a payment that suddenly reversed on my side after 2 months but doesn't even reflect on my bank statement. At first I received a sms that states that my insurance has been cancelled because I have not been paying the premium of R 20 per month of which it is a lie as I have a subscription of R425 plus the R20 insurance premium which brings it to the R445 I have been paying.<br> I called multichoice and it changed from being the insurance premium to a payment I made in May 2015 that suddenly reversed 2 months later (Which the bank has aready confirmed as being impossible) which doesn't even show on my bank statements, they asked for the bank statements and upon receiving them the only response I received was that it reversed on my side and that switching to debit order will prevent this from happening in the future and that I must now pay R 899.86 for my service to be restored. I have done everything on my side as instructed by them and it seems like the only thing they will do is blame me and my bank.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,