RW
Roehan W
1 reviews | Active since Aug 2014
20 May 2015, 20:30
Payment received and acknowledged but still cut of
My parent's DSTV has been cut off twice since the weekend. Although payment has been received by Multichoice and acknowledged by them... <br> Clearly somebody over there is not competent to do there job properly and is in dire need of training or re-training.<br> Why is this happening??? Incompetence, no doubt. Obviously this is not new to South Africa and it's always the those that pull there weight that needs to pay the price. <br> The DSTV account is on my mother's name and if somebody can please contact her to sort the problem That would be appreciated
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
22 May 2015, 09:59Hello vwierer,
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number however your calls goes to voice mail, we spoke to your mother with regards to the payment.
We have allocated your payment amount R700.00 dated 1 May 2015, the reference number was not used. Please be advised in future when making your monthly payments you need to use your MultiChoice reference number ***3.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number however your calls goes to voice mail, we spoke to your mother with regards to the payment.
We have allocated your payment amount R700.00 dated 1 May 2015, the reference number was not used. Please be advised in future when making your monthly payments you need to use your MultiChoice reference number ***3.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply22 May 2015, 09:59
Official
Hello vwierer,
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number however your calls goes to voice mail, we spoke to your mother with regards to the payment.
We have allocated your payment amount R700.00 dated 1 May 2015, the reference number was not used. Please be advised in future when making your monthly payments you need to use your MultiChoice reference number ***3.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number however your calls goes to voice mail, we spoke to your mother with regards to the payment.
We have allocated your payment amount R700.00 dated 1 May 2015, the reference number was not used. Please be advised in future when making your monthly payments you need to use your MultiChoice reference number ***3.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta