Payment Query - year & 1 mnth later! Services disconnected!

<p>At the end of Nov '16 an amnt of R 1516 went off my acc for DSTV and my subscription is R 814 p/m. I phoned DSTV to enquire & was told that it was due to a double eft payment of R702 that I made last year on the 4th of Oct '15. This supposed payment was then reversed by me and the other one by the bank and now it was picked up by DSTV. There was no such payment of R 702 made and nowhere reflects on my bank statement. Secondly an eft payment cannot be reversed by me or either the bank without my permission. After numerous phone calls and e-mails where I was told there is a problem with only FNB Customers i.r.o payments my services was disconnected despite the fact that I have made payment for the month of December. This doesn't make sense and I am very disgusted with the way my query has been handled and resolved from DTSV's side and how can a company only realise a year & month later that a mistake was made but I dont have any knowledge of this and they also cannot prove this to me. I have asked for proof to be send to me twice and I am still waiting. I will not pay the R 702 that became R 804 now!!!!!</p>