RS
Roaan S
1 reviews | Active since Feb 2015
07 Mar 2016, 06:58
PAYMENT PLAN NOT LOADED!!!
I took out the R849 p/m payment plan deal last year November. After perusing my bank statements as well as my DSTV statements I noted that an amount of only about R 820 is charged (DSTV premium, access fee and insurance). Please urgently advise why the payment plan was not loaded on my account. Because of incompetence from DSTV, my Explora is not being paid and I received a letter and email that I will be paying your increased 2016 fees. This is not what I agreed to. The agreement I entered into with with DSTV is R 849.00 p/m (excluding insurance) for a set term of 24 months, without any monthly fees increases for a period of 2 years. Please urgently fix this before close of business today or I will cancel my DSTV.<br> <br> I contacted your call centre on 1 March 2016 and spoke to Joseph Khoza who in turn spoke to his supervisor, whereafter he confirmed that the matter will be resolved the next day (2 March 2016). I have received no feedback whatsoever.<br> <br> Roaan
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DStv (MultiChoice)'s replyOfficial
08 Mar 2016, 09:07Hello roaanspies,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply08 Mar 2016, 09:07
Official
Hello roaanspies,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,