AK(
Adene Kaba (Philander
1 reviews | Active since Jul 2012
13 Apr 2017, 11:17
Payment Plan DSTV Explora
<p>I have moved over from the premium package to the Explora payment plan. Since the request i have contacted the call centre several times requesting a finalised account. Reason for a Finalised account the tregistered installers on the site took about 14 days before installing the explora after escalation. The first installer kept on saying they will come took them 4 days and still never pitched (GT Installers). Second one (Di Karabo) same thing never pitched. I then have escalated to the call centre and they have appointed someone. Of which he only came on a Saturday due to rain. We suppose to pay a pro rata fee understandble but that is if the explora was installed within two days. since then i have requested for a reversal of the pro rata fee and no one has ever contacted me to advise what is happening. To date still no contact </p>
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Apr 2017, 12:02Dear Adene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply13 Apr 2017, 12:02
Official
Dear Adene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Apr 2017, 15:32Good day Adene
Thank you taking the time and bring this query to our attention.
Hopefully, you will accept the apology for the delayed response in this regard.
Our Price Lock team will contact shortly, kindy expect feedback directly from them.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Apr 2017, 15:32
Official
Good day Adene
Thank you taking the time and bring this query to our attention.
Hopefully, you will accept the apology for the delayed response in this regard.
Our Price Lock team will contact shortly, kindy expect feedback directly from them.
Kind regards
Dinah
Best regards,
AK(
Adene Kaba (Philander's updateReviewer Update
18 Apr 2017, 11:07Hi Dinah, I still have not received a telephone call from your agents. This is the same thing that happens when I call into the call centre I get told that it will be escalated. But still no one has ever contacted me back. This is so ridiculous. If I knew the hassles and the complications I would never have switched
AK(
Adene Kaba (Philander's update18 Apr 2017, 11:07
Reviewer Update
Hi Dinah, I still have not received a telephone call from your agents. This is the same thing that happens when I call into the call centre I get told that it will be escalated. But still no one has ever contacted me back. This is so ridiculous. If I knew the hassles and the complications I would never have switched