Payment on Dstv Account / Internet

I am a customer for long period of years without any complaints, but now I am frustrated with my account ***1. For three weeks I am battle ling to sort out my account and internet, I spoke to 10 different people on different occasions, but every person promise to solve my problem without any success. I have an old internet router that was working perfectly with 1600GB data on it, which was on a 24 months internet package, but package ended, than Dstv phone me three weeks ago to go on a new 24 months internet package. I received a new router with new sim card, but when Dstv activate the new router, they cancelled the new sim card and they were supposed to cancel the old router with sim card. From there my problem started with my internet, until this morning 21/11/2025 when a lady assist me again, but she solved the problem and one stupid person put on the old router again, where they charge me for two routers, again I phone to complaint, than they solved the internet, but not my account, suddenly I have to pay R3358.37, but if calculate all the amounts I come to R1526.00, -R414.91 that I paid today 21/11/2025, the outstanding balance is R1111.09 and now I am battle ling with their account department to rectified my account. It seems to me Dstv need to upgrade their staff with better skills, because there is some staff that is in need for it, for they cannot calculate. Lastly, if Dstv will try to take the amount of R3358.37 from my bank account I will take the matter much further.