PAYMENT OF DSTV ACCOUNT

Hello Peter.. <br> <br> On the 7th of November 2015, I have made a payment of R400 for my Dstv monthly charges.I made the payment via cell phone banking from my Absa account to the pre defined multichoice account showing on my cell phone banking, it showed confirmed and the money deducted from my account to bank account number *** and i also used my dstv reference number which is 730971. 3 days later my account was deactivated, i went to pay for extra R450 just to get connected again and reported the issue to customer care agent Kelfiwe Mosoeu, she asked me to send payment proof from cell and bank account summary which I did.<br> The annoying part is that since i sent this I have been totally ignored and no one has contacted me and my money is still missing in my account. <br> <br> Please help me solve this issue and this ******ion from innocent people..<br> <br> Also some customer care agent do not really care about us customers, they should put themselves in our shoes and know that we work hard for this money.