Payment not registered - SelfService

<p>Good day,</p> <p> </p> <p>I only ever pay my DSTV bill from the same laptop, via the selfservice website using the "Pay Now" using a credit card and your PayU system.</p> <p> </p> <p>My payment day is the 15th. I had forgotten to pay by the 15th, so on 16 January my services were disconnected, I promptly logged onto my PC and made the payment of R844.00 (at 7:15AM) the same way I always do (with the same credit card I always use) and my services were restored after a few minutes.</p> <p> </p> <p>However, despite my services being active and paid for the month, I continued to receive SMS notifications saying my account fees are overdue. I decided to query this with the call centre. I had a very frustrating exchange with an agent who did not understand what a credit card payment was, and believed it was an EFT payment that I had done. After explaining that this was NOT an EFT, but rather a credit card payment, he said I would need to send proof of payment to a specified email address. This was despite me telling him proof of payments are not provided when doing a credit card payment. He said DSTV had no record of the payment on 16 January, and that my last recorded payment was on 9 January (which I paid in the exact same way as I did on the 16th).</p> <p> </p> <p>My bank provided the best proof of payment they possibly could obtain to indicate the money was in fact debited from my credit card and paid to DSTV. This was sent to ********** who indicated that the turn around time is 1 day (not 1 business day). I have yet to receive feedback from them .</p> <p> </p> <p>I need this matter resolved urgently as I have paid for the full month, and require compensation if my services are disconnected despite me paying for the full month.</p>