Payment not reflecting...BEYOND TERRIBLE!!!

I have paid DSTV twice in June to the tune of around R1200 for the compact bouquet that costs R399 and they still disconnected my service since last week. I keep calling and getting different agents one of whom told me that I paid to a wrong account which is impossible since I paid on their online self-service portal both times. It's their system that redirected me to the payment service after clicking "PAY NOW". No one is helping me and I can not get my money back. @DSTV please get back to me ASAP regarding this. I must say that your service has gone beyond terrible.