TL
Thomas L
1 reviews | Active since Feb 2015
27 Jul 2015, 12:56
PAYMENT NOT REFLECTING WHEN PAYED VIA WEBSITE
I've made a payment to DSTV via there website (which takes you to a \PayU"portal) My cellphone went off saying that the money is reserved for Multichoice. Then the DSTV website crashed. So when I went in to make sure the payment went off"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 15:22Hello tlehmann,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is currently active on the DStv Compact Package.
Your payment query has been escalated to the relevant department for investigation.
Feedback will be provided as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is currently active on the DStv Compact Package.
Your payment query has been escalated to the relevant department for investigation.
Feedback will be provided as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply28 Jul 2015, 15:22
Official
Hello tlehmann,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is currently active on the DStv Compact Package.
Your payment query has been escalated to the relevant department for investigation.
Feedback will be provided as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is currently active on the DStv Compact Package.
Your payment query has been escalated to the relevant department for investigation.
Feedback will be provided as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert