Payment not reflecting on DSTV account

Payment of R899 not reflecting on account: I made a DSTV payment on 02/12/2018 using the suggested online payment methods available on the DSTV self help website it is now 05/12/2018 and my subscription has not been reinstated.

The PAY U online payment was deducted from my bank account and i have phoned the DSTV call centre numerous times and emailed the proof of payment and transaction history numerous times so that they link the payment and reinstate my services.

I am a consumer who has paid for a service but the service provider (DSTV Multichoice) is not fulfilling their end of the deal. How can you struggle to link a payment when you are provider with a bank signed proof of payment and transaction history? This is very bad customer service and incompetence of the highest degree. This is a door opener for competitors such as Netflix to acquire new subscribers.