NJ
Nettie J
1 reviews | Active since Oct 2015
21 Oct 2015, 08:05
PAYMENT NOT REFLECTING ON DATABASE
I have been paying Multichoice for over two years now same reference no same account no. My account has been disconnected because my payment doesnt reflect on their database in spite of phoning numerous times and providing them with my POP still with no avail. You get professional services and promises made by staff members but than you get charge a reconnection fee just to keep your mouth and not taking matters further. I hope that this matter get resolved.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 08:29Hello peter4u,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirmed that your mother's DStv Compact service is active, we have credited the re-connection fee as confirmed.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirmed that your mother's DStv Compact service is active, we have credited the re-connection fee as confirmed.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply21 Oct 2015, 08:29
Official
Hello peter4u,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirmed that your mother's DStv Compact service is active, we have credited the re-connection fee as confirmed.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirmed that your mother's DStv Compact service is active, we have credited the re-connection fee as confirmed.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,