Payment not reflecting

Call centre agent advised me to pay my account via pnp using my ID number, i did that as advised pay my account at pnp on the 16th of July 2015. My account was suspended on the very same day called multichoice and they requested me to send through proof of payments via [Email Removed] i did that my account was opened again. on the 17 of July 2015 woke up the account was suspended again called in again and the contact centre agent requested that i sent a proof of payment to him now i did that it was connected again. the very same thing happens the following day which was the 18. since the 16th of July calling and sending proof of payments till today the 19th. I called in today and requested to speak to the Senior which was Zoleka Bokwe she had no answers instead she told me that i was not supposed to use ID as advised by multichoice contact centre agent and she told me that there was no notes on the system that proves i have been calling in.everyday for the very same thing. I spent lot of money calling in for my dstv to be reconnected. I have paid my account and yet i find no joy in using the services, its been5 days now no one is willing to sort the matter.