nW
nathaniel W
1 reviews | Active since Aug 2014
12 Mar 2019, 10:01
Payment not reflecting
My Decoder has been put off multiple times as a result of non payment. I made my payment via eft on the 27th of February (I make my payment this way for the past 10 years). One of the consultants told me that I made a payment of R125 at pep stores, which clearly wasn't me and they just allocated this amount on my account. Where is my payment of R270, that I made. It was probably allocated to another person account, where clearly my reference states my account number. I have called on the 3rd, 4th, 6th and 7th March 2019 to have this resolved. My decoder just works for a few hours/days and then its switched off again. I have also sent numerous emails with my proof of payment but yet they still disconnect me. My reference numbers as follows: ********** , ********** , ********** and lastly ********** . I don't know what to do anymore. This is damn frustrating. Sort your **** out.
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nathaniel W's updateReviewer Update
12 Mar 2019, 10:59Phoned Dstv Billing again today dated 12/03/2019, the call center consultant informed me that it will be escalated and that my dstv wont go off again. My reference numbers that were given to me was for a other person and not me. How is that possible if my account number is on there. Makes me wonder, is this going to happen again.
nW
nathaniel W's update12 Mar 2019, 10:59
Reviewer Update
Phoned Dstv Billing again today dated 12/03/2019, the call center consultant informed me that it will be escalated and that my dstv wont go off again. My reference numbers that were given to me was for a other person and not me. How is that possible if my account number is on there. Makes me wonder, is this going to happen again.