GR
Gordon R
1 reviews | Active since Dec 2011
01 Aug 2018, 12:20
PAYMENT NOT REFLECTING
I made a payment via Capitec EFT for the amount of R600 on 25 July 2018. This is still not reflecting on my fathers account after I sent proof of payment on 30 July 2018. I received a reference number back via email # ********** 9. This email from DSTV stated that the matter would be resolved within 24 hrs. THIS HAS NOT HAPPENED
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 20:36Dear Gordon
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2018, 20:36
Official
Dear Gordon
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Aug 2018, 16:40Good day Gordon
Thank you for contacting us.
Please accept our apology for all your inconvenience.
You'll be pleased to know that the service is reconnected and the payment reflects. Furthermore, the reconnection fee charged is reversed as well.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Aug 2018, 16:40
Official
Good day Gordon
Thank you for contacting us.
Please accept our apology for all your inconvenience.
You'll be pleased to know that the service is reconnected and the payment reflects. Furthermore, the reconnection fee charged is reversed as well.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
GR
Gordon R's updateReviewer Update
03 Aug 2018, 08:46Thank you, much appreciated
GR
Gordon R's update03 Aug 2018, 08:46
Reviewer Update
Thank you, much appreciated