Payment not reflecting
i paid my dstv accouint via the dstv app with my credit card which i have bene doing for the last few months, a few days after paying i get an sms that the account is in arrears, i log on to the app and check and the payment does not reflect, i then call multichoice and was advised to send proof of payment, the proof of payment i downloaded vvia the virgin money internet banking does not allow me to download in pdf, only via csv format, i sent this to ********** and they keep on asking for a pdf doc, i dont have the time to go into the bank to get this statement and cant multichoice search on their side as i can see the payment went of my credit card. please sort this out
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jan 2018, 08:37Dear Yaseen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2018, 08:37
Official
Dear Yaseen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jan 2018, 13:05Good day Yaseen
I understand your concern regarding your payment.
Please be aware that our finance team will not be able to trace the payment without the required information. It will also help that you send the transaction number confirming the payment with the bank statement to ***.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply04 Jan 2018, 13:05
Official
Good day Yaseen
I understand your concern regarding your payment.
Please be aware that our finance team will not be able to trace the payment without the required information. It will also help that you send the transaction number confirming the payment with the bank statement to ***.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
04 Jan 2018, 13:26I did send this information to ********** This is such poor service. Why offer the function to pay via credit card when u can't trace the payment?
's update04 Jan 2018, 13:26
Reviewer Update
I did send this information to ********** This is such poor service. Why offer the function to pay via credit card when u can't trace the payment?