TW
Trevor W
1 reviews | Active since Jul 2011
07 Dec 2017, 10:30
payment not reflecting
So, my emails are ignored and now i am trying hello peter to see if it makes a difference. I've made payments to my dstv account but do not see then online which relates to my billing amount also being incorrect.
The amount paid extra was R150 on 27/11/2017. Where is this amount and when will it reflect?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 Dec 2017, 11:43Dear Trevor
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Dec 2017, 11:43
Official
Dear Trevor
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Dec 2017, 12:19Good day Trevor
Thank you for sending us your query.
Your payment of R150.00 dated 27 November 2017 reflects on our records. Both DStv packages are active and the account is paid up till 01 January 2018.
I have forwarded the latest statement to your email address.
I apologise the poor customer experience and the inconvenience caused.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply08 Dec 2017, 12:19
Official
Good day Trevor
Thank you for sending us your query.
Your payment of R150.00 dated 27 November 2017 reflects on our records. Both DStv packages are active and the account is paid up till 01 January 2018.
I have forwarded the latest statement to your email address.
I apologise the poor customer experience and the inconvenience caused.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
TW
Trevor W's updateReviewer Update
08 Dec 2017, 12:33So DSTV sends me a old statement and says log on to the self help service for more info. Duh, that is where i saw it is not reflecting and which caused us all to be here talking about it on HELLOPETER.
Why in this day and age do people just reply with standard emails and not read the problem. I find it time and time again. Come on you are a multi choice millionaire company. Act like it!
TW
Trevor W's update08 Dec 2017, 12:33
Reviewer Update
So DSTV sends me a old statement and says log on to the self help service for more info. Duh, that is where i saw it is not reflecting and which caused us all to be here talking about it on HELLOPETER.
Why in this day and age do people just reply with standard emails and not read the problem. I find it time and time again. Come on you are a multi choice millionaire company. Act like it!