PAYMENT NOT REFLECTING

Good Day I am a Multichoice client and have been on the premium package for the past 4 years and I pay my account by EFT in advance every month. In 04 August 2017 I did another EFT for the month of September and when I call Multichoice they say they cannot see the payment and they asked me to send them proof of payment which I did. On top of that they still could not trace it and asked for my bank statement which I sent and I have been using my airtime spending almost an hour every time explaining the same thing to a new customer care consultant who keep saying they are escalating the matter to accounts and billing. What worries me is that I am the one doing follow ups no one from multi choice has contacted me to this day. I have numerous references but not a single call to show they care for me as their client who pays them R 800 a month why is it because they are the only company that offers their services? I am asking myself so many questions maybe they need competition to start taking us consumers seriously this is very poor service from multichoice.