Payment not reflected on DSTV Account

I pay my DSTV subscription by doing a scheduled repeat transfer of R470 to DSTV on the 27th of every month. For some reason my 27 August payment was not reflected on the DSTV account and I was forced to make a adhoc payment on the 2nd of September in order not to be cut off.

I have logged numerous calls with DSTV regarding the missing 27 of August amount and also sent through proof of payment. The stated turnaround time from the billing department is claimed to be 24 hours, but to date I have not received any feedback. This is unacceptable, since DSTV will not hesitate to disconnect you if you do not pay on time. But when the issue on their side they seem to have unlimited time.

I have received the following reference numbers:

Reference number: ********** (6 September) Reference number: ********** 7-i84 (21 September) Reference number: ********** (26 September)