Payment not picked up and was disconnected-reconnection-disconnected

I have been paying my dstv account from my saved recipients on nedbank app, last week my services were disconnected and I called was told they dont see my payment i then sent the proof of payment nothing was done till i called the following day and was recommended. To my surprise today i am disconnected again and when I check my acc I see I have charged another reconnection fee on top of the one i was charged last which i think its not fair cos i payed on time using the same mode of payment i was using for most of the previous payment. Maybe its time to say goodbye to dstv because this is total reap off and I will not pay for something that is not my fault.