1 reviews | Active since Apr 2017
payment not found
<p>i went to dstv in vryheid on the 11th of april to pay. since i was using a card i was told to pay at their self service pay point. we tried it for the first time the payment was unsuccesful. after trying the secound one which went through two notifications sms's of a payment(R409 each) came through. meaning that the first payment was succesfull aswell. i asked the consultant who was there to reverse one of the payment but she said its not possible. i called the call center and i was told that it is possible for a paymnet to be reversed i must go back to the branch to be assisted. I went there and i was told to bring in a slip and a statement which i did, but i was told on both slips it shows that the payment didnt go through. and the 2 payments are not reflecting on the account, they will escalate the problem to their supervisors they will give me a call. ive been waiting for over a week now, everytime when i call the branch i am told that the consultant who sent my email does not have access to his emails they will call me, i dont get any feed back. Our line is closed, our account is in arrears. i should make another payment. I cannot loose R818 just like that, i need the one payment reversed back onto my card and the other one allocated to the account.</p> <p>the service i got was very pathetic, customer service is bad in this branch.</p> <p> </p> <p> </p> <p>kind regards</p> <p>Zinhle Mbatha.</p>
Dear zinhle mbatha
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear zinhle mbatha
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Zinhle
In reference to our telephonic discussion, your DStv service has been reconnected.
Please send us the proof of payments to *** for further assistance. Both copies will be forwarded to our finance team for payment allocation.
Thank you for taking my call today.
Best regards
Dinah
Best regards,
Good day Zinhle
In reference to our telephonic discussion, your DStv service has been reconnected.
Please send us the proof of payments to *** for further assistance. Both copies will be forwarded to our finance team for payment allocation.
Thank you for taking my call today.
Best regards
Dinah
Best regards,
good day
proof of payments have been sent.
good day
proof of payments have been sent.
Dear Zinhle
This is just a follow up to inform you that your payment is still pending allocation.
In the meantime, your DStv service has been reconnected.
You will be notified once the payment is traced and allocated back into your DStv account.
Thank you for your time and patience.
Best regards
Dinah
Best regards,
Dear Zinhle
This is just a follow up to inform you that your payment is still pending allocation.
In the meantime, your DStv service has been reconnected.
You will be notified once the payment is traced and allocated back into your DStv account.
Thank you for your time and patience.
Best regards
Dinah
Best regards,
Good day Zinhle
Please be informed that your payment is still pending allocation.
We will still update you once feedback is received in this regard.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
Good day Zinhle
Please be informed that your payment is still pending allocation.
We will still update you once feedback is received in this regard.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
Dear Zinhle
Thank you for your time and patience.
As per the feedback received from the finance team, please send us the copy of the bank statement to ***. The statements should reflect the dates from 01 to 30 April 2017.
You will receive a case reference number which we need to trace your payment.
Your urgent response will be appreciated.
Kind regards
Dinah
Best regards,
Dear Zinhle
Thank you for your time and patience.
As per the feedback received from the finance team, please send us the copy of the bank statement to ***. The statements should reflect the dates from 01 to 30 April 2017.
You will receive a case reference number which we need to trace your payment.
Your urgent response will be appreciated.
Kind regards
Dinah
Best regards,
I have sent the detailed statement. I would also like to know once this whole issue is resloved, which month will the payment be allocated to? Cause for the past weeks our line is being disconnected every fourth day.
I have sent the detailed statement. I would also like to know once this whole issue is resloved, which month will the payment be allocated to? Cause for the past weeks our line is being disconnected every fourth day.
Good day Zinhle
As per our telephonic discussion, our finance team requires a bank stamped statement.
Please send as requested and provide us with a case reference number.
Best regards
Dinah
Best regards,
Good day Zinhle
As per our telephonic discussion, our finance team requires a bank stamped statement.
Please send as requested and provide us with a case reference number.
Best regards
Dinah
Best regards,
hi
As i said earlier on this is a rewards card, which i get from work, its a card from samsung therefore i cannot get a bank statement but i can try to get them to email me a stamped statement, either than that there is no other way of getting another statement. usually if this kind of situation happens the money gets reversed immediatly whether its this card or any other bank card.
hi
As i said earlier on this is a rewards card, which i get from work, its a card from samsung therefore i cannot get a bank statement but i can try to get them to email me a stamped statement, either than that there is no other way of getting another statement. usually if this kind of situation happens the money gets reversed immediatly whether its this card or any other bank card.
Hi Zinhle
I have referred your query to our finance team and will update you once feedback is received.
Thank you for your prompt response.
Kind regards
Dinah
Best regards,
Hi Zinhle
I have referred your query to our finance team and will update you once feedback is received.
Thank you for your prompt response.
Kind regards
Dinah
Best regards,
Dear Zinhle
Please be informed that you need to contact the issuer of the rewards card. (Their contact number is usually at the back of the card).
Kindy enquire with them as the finance team cannot trace the payment on our records.
Best regards
Dinah
Best regards,
Dear Zinhle
Please be informed that you need to contact the issuer of the rewards card. (Their contact number is usually at the back of the card).
Kindy enquire with them as the finance team cannot trace the payment on our records.
Best regards
Dinah
Best regards,
I did enquire with them before i enquired with you. But they said they cannot reverse the money, i should go to your branch. And whenever this type of incident happens the money is reversed back immediatly so with your company i realy dont know what happend, and i have waited for too long now, i would understand if mybe one payment went through and you say u cant find it, what is happening right now is just a *******, im not the first customer to complain about this issue, but nothing gets done, mybe its the machine that has a problem. It cannot be the card cause i use it almost everyday and for the past year i've been using it to pay for multi choice aswell. .
Since your finance team cannot track the payment what should i do as a customer? Throw away the R800 just like that? I am not happy.
I did enquire with them before i enquired with you. But they said they cannot reverse the money, i should go to your branch. And whenever this type of incident happens the money is reversed back immediatly so with your company i realy dont know what happend, and i have waited for too long now, i would understand if mybe one payment went through and you say u cant find it, what is happening right now is just a *******, im not the first customer to complain about this issue, but nothing gets done, mybe its the machine that has a problem. It cannot be the card cause i use it almost everyday and for the past year i've been using it to pay for multi choice aswell. .
Since your finance team cannot track the payment what should i do as a customer? Throw away the R800 just like that? I am not happy.
hi dina
please advice on what i should do now since im not getting any help? when your finance team check money for each month dont they see that it is over. is multi choice going to allocate the payment to my account or not? its been over a month i have waited for too long. i also work for a company where we get these problems but we try our best to solvethem. i am not happy
hi dina
please advice on what i should do now since im not getting any help? when your finance team check money for each month dont they see that it is over. is multi choice going to allocate the payment to my account or not? its been over a month i have waited for too long. i also work for a company where we get these problems but we try our best to solvethem. i am not happy