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YM
Yvonne M

1 reviews | Active since May 2015

02 Oct 2017, 10:32

Payment not credited

Good morning I made a payment on the 25th of September to my account ********** 1 and attached my proof of payment , I received an email later that the funds will be allocated , on Saturday the 01st I received an sms that my account is in arrears. I contacted the call centre and spoke to Thabo who was arrogant and unhelpful . I sent another email to specialistactivation and was asked for proof of payment and ID number I sent the details. right now my service is suspended, I'm very angry because I paid I followed with multichoice and nothing was done. I am not paying for reconnection as you didn't do your work. I'm not happy at all

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Replies (3)
YM
Yvonne M's update02 Oct 2017, 10:38
Reviewer Update
I contacted the call centre , I'm told the system is down . I paid you multichoice and followed through the query which you didn't bother to do so. I'm the one suffering for your incompetence.
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Oct 2017, 10:51
Official

Dear Yvonne

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

YM
Yvonne M's update02 Oct 2017, 20:39
Reviewer Update
Thank you for reconnection of service whoever my husband received an sms that we owe reconnection fee. How is it that we owe reconnection fee when my query was not attended despite me sending emails proving that I paid. Can this issue be resolved. Thank you.