Payment not allocated via SelfService website - 3rd occurrence

Good day.

Your SelfService website has failed me yet again, for a third time. Please use my previous HelloPeter experience in January 2017 or July 2017 as a reference to the issues encountered.

I do not want this process to be as drawn out as the first time this happened, so kindly note the steps taken:

1. I logged into the selfservice website

2. I chose the "Pay Now" option and proceeded to pay my bill via the website using my credit card.

3. The funds were deducted and the payment was regarded as successful however it is not refelecting on my DSTV Transaction History.

I have recorded the URL's that were used during the payment. I have a PayUReference and a Transaction ID. This should be more than enough information for your team to liase with the PayU team to find the funds and allocate the payment.

Kindly contact me so that I may provide the details of the transaction to you (I will also post it below as a private reply).

Please can we not have the same incident as last time where I was forced to liase with the third-party team on your behalf, as the issue is between DSTV and PayU.