Payment not allocated via SelfService website

<p>Good day.</p> <p> </p> <p>Your SelfService website has failed me yet again. Please use my previous HelloPeter experience in January as a reference to the issues encountered.</p> <p> </p> <p>www(dot)hellopeter(dot)com/ dstv-multichoice/ reviews/ payment-not-registered-selfservice- ********** </p> <p> </p> <p>I do not want this process to be as drawn out as the last time, so kindly note the steps taken:</p> <p> </p> <p>1. I logged into the selfservice website</p> <p>2. I chose the "Pay Now" option and proceeded to pay my bill via the website using my credit card.</p> <p>3. The funds were deducted and the payment was regarded as successful however it is not refelecting on my DSTV Transaction History.</p> <p> </p> <p>I have recorded the URL's that were used during the payment. I have a PayUReference and a Transaction ID. This should be more than enough information for your team to liase with the PayU team to find the funds and allocate the payment.</p> <p>Kindly contact me so that I may provide the details of the transaction to you.</p> <p> </p> <p>Please can we not have the same incident as last time where I was forced to liase with the third-party team on your behalf, as the issue is between DSTV and PayU.</p> <p> </p> <p> </p>