Payment not allocated

I connected to a DSTV streaming package on the 21st of March 2023. Before I could continue with the application an amount of R248.03 was payable. I made this payment, on the 21st of March 2023, but the amount does not reflect on my transaction history. I have been trying since the 21st of March 2023 to get this amount allocated. I have 2 case numbers and numerous emails stating that the matter will be resolved within 24 hours.