Payment not allocated

On the 1st of June I made payment for the Easy View package of R100.00. Our service was however suspended due to non payment. Ever since the 1st of June, I've phoned every single day, as our service was suspended on a daily basis, although payment was made. I've emailed proof of payment to [Email Removed] where a consultant will supposedly contact you within 24 hours, it never happens. I've even spoken to a supervisor, emailed proof to her, and although she was friendly, she did nothing about the problem. I had to eventually make another payment last night to get our services reactivated again, and I'm charged a reconnection fee of R10.00 every time. I'm so glad I'm not a full package viewer and especially now wont even consider is. Terrible service from Multichoice!!!