Payment Not Allocated

I activated my dstv account. They added decoder insurance without my knowledge. I sent an email that to be canceled only yo be advised that, the email i sent request to, they don't use it anymore. That was last year November. Realized around march this year that my request was not actioned. It was only canceled after I spoke to the team leader. Now they saying i need to pay what i was charged for an insurance i didn't know about. Now this month i normally make a payment via my sbsa app. I made a payment of r400, made a r230 at night. Realized i short paid. I made the r170 the next day. They only received the r170. Now thry canceled my subscription. They telling me i have to pay the reconnecting fee. How is it my fault that they never allocated the payment done at night. Now the agent hunged up on me. Spoke to Valentin Camphor. 08:54. 07 August 2019.